A. FAQ MyBayar Saman
- Who is allowed to register and use the MyBayar portal? Individual: Malaysian Citizen and Malaysian Permanent Resident (PTM) aged 18 years and above.
- What are the requirements for registering and using the MyBayar portal? Individual that are eligible must have a records or transaction within the MyBayar System.
- How can new users register on the MyBayar portal? New users can access the register button and will be direct to the user registration page to fill out all the required details in the form.
- What is the purpose of the user's identity card number when registering on the MyBayar portal? The use of identity card numbers is an initiative towards conducting business online with the guarantee of identity verification and security of user data.
- What action should be taken by users who have forgotten the password of the MyBayar portal account? Users need to reset the password by accessing the "forgot password?" Button.
- After making a payment on the MyBayar portal, how long does it take for the system to update user records? The summons record is updated as soon as the user makes the payment.
- What if the payment made through the MyBayar portal is not successful? If the payment is made on the MyBayar portal is not successful, users need to make a complaint by email to firstname.lastname@example.org.
- What are the advantages of using the MyBayar portal service other than the payment channel for PDRM summons? Users who register and make payments on the MyBayar portal will not be charged any additional fees other than traffic offense summons.
- How to ensure a secure online experience when users access to the MyBayar portal? Do not share your account password and make sure to log out your MyBayar account after completing make transactions before visiting other websites.
- How do I know that my transactions have been successful? Once your payment is successful, you can view previous payments in payment history. You can generate and print receipt.
B. General FAQ
- What should I do if the traffic offense summons record with the same vehicle registration number but not my vehicle? The offender has to go to the traffic branch that issued the summons and subsequently lodge a complaint in the traffic section for denial. Offender need to provide information on the type of vehicle that uses the same registration number. Once the complaint is resolved, offender are advised to check any traffic branch or MyBayar portal whether the summons has been dismissed or not.
- What is the effect of leaving the outstanding summons? The effect of leaving outstanding summons can result in offenders being blacklisted and issued an arrest warrant thus resulting in users not being allowed to renew road tax and driving licenses. Users will only be removed from the list after clearing all outstanding summonses.
C. FAQ - FPX
- Can I pay using FPX? Yes. You can use FPX as long as you have an active internet banking account with any of the FPX participating banks. No registration is required with FPX.
- What is the minimum and maximum transaction limit for FPX? For retail/personal banking account, the minimum limit per transaction is RM1.00 and maximum amount is limited up to RM30,000 per transaction.
- I have made a payment using FPX, how can I know that my payment is successful? There are 3 methods in which you will be able to know that your FPX transaction is successful:
*The above limit is subject to your internet banking withdrawal limit with your bank, whichever is lower.
- Online receipt provided by FPX.
- Email notification sent by FPX system (provided that you have entered your email address during MyBayar Saman user registration).
- Online receipt provided by your bank.
- FPX Transaction ID.
- Merchant Order No.
- Payment amount.
- Date and time of the payment.
*Depending on the participating banks’ internet banking service availability.
D. FAQ - Card
- Can I pay for the summons online using card? Yes, you can make payment for the summons online using a valid debit card, credit card and prepaid card.
- How do I ensure that the payment transaction was successful? There are 3 (three) methods to check if the payment transaction was successful:
- Transaction notification from your card issuing bank sent via short message service (SMS), email or mobile application push notification.
- Payment receipt (online) from MyBayar Saman portal / mobile application.
- Transaction authorisation/approval code from the card payment portal.
- Insufficient balance in the savings/current account linked to the debit card or insufficient usage limit on your credit card account.
- Your payment amount exceeds the daily spending limit set on your card.
- The ‘card not present’ (cardless) usage function for the card has not been activated.